Customer Support
IMG is an unmatched business development firm focused on delivering exceptional client and customer satisfaction. Located right in the heart of Ontario, our sprightly culture separates us from the rest!
LOCATION
Ontario, CA
EMPLOYMENY TYPE
Permanent
What You’ll Do
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Front line support: effectively relaying information to customers informing them of current deals and promotions
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Develop a deep knowledge of the clients driving their vision, products, and services. Representing them with integrity and rectitude to increase sales and enhance profit margins
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Establish new relationships through a variety of networking opportunities
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Answer questions to help customers navigate a variety of effective solutions showing composure, resilience, and flexibility as customer needs evolve and problems arise
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Surpass personal and Customer Service Associate team sales targets
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Handle customer complaints, provide exceptional solutions and alternatives in a timely manner
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Enter and process confidential customer information accurately and efficiently
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Collaborate within a team as well as
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Report to, and work closely with the Manager of sales operations to improve and maintain sales operations and process efficiency
Who You are/ Requirements
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Our main goal is to provide a helpful hand to our customers. Our superior Customer Support team quickly adapts to customer needs in order to deliver a human and consultative support system through inventive problem-solving and thorough knowledge. Given the various types of individuals you will encounter, the ability to communicate effectively in person, in writing, or even on a napkin is essential. The role requires a strong understanding of current trends, mastery of product management, and keen focus!
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Requirements of an Entry Level Customer Support Associate:
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1-2 Years of entry level customer support or sales experience
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Ability to work with a sense of purpose and exercise good judgment in stressful situations
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Superlative verbal and written communication skills
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Track record of over achieving and reliability
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Effective time management skills, ability to multitask, and perform under pressure
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Grasp client and company knowledge quickly